Cancellation policy ​ ​

 

Exclusion of revocation - right of return for custom-made products and hygiene items. ​

 

Please note that our items are non-returnable! ​

 

Custom made: Are all items that are individually manufactured in terms of shape, color and equipment. ​

 

Hygiene products: Are all items that can be worn on the face, fingers and head. Due to their color and nature (backing with fleece, etc.), cleaning / disinfection is not possible.

 

​ Goods that are damaged during shipping are excluded. If you receive your item damaged, please contact us immediately with pictures.

Please do not undertake any repairs yourself! ​ ​

 

 

Cancellations of orders are accepted up to a maximum of 7 days after receipt of the order.

In the event of a cancellation, a fee of €12 will be charged.

This consists of administrative expenses for the resulting bookkeeping and additional costs for the accountant. ​

 

 ​ General information

 

1) Please avoid damage and contamination of the goods and get in contact by us by e-mail: memoriaobscuracouture@gmail.com Please send the goods back to us in the original packaging with all accessories and with all packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please use suitable packaging to ensure adequate protection against transport damage.

 

2) Please do not send the goods back to us freight collect.

 

3) Please note that the above numbers 1-2 are not a prerequisite for the effective exercise of the right of withdrawal.